Handling a new service

We are about to take on a new set of residential mental health services though a TUPE (Transfer of Undertakings). These services will provide 24 hour residential care support to people with mental health illness. The services were traditionally NHS services and they work differently from the way we do. We've been discussing how learning and development can support them so here are some steps we are thinking of taking:

• Firstly organise a meeting which involves the Learning and Development Manager, Learning and Development Advisor, Manager for the new services and Senior HR Business Partner.
• We identified what a superstar support worker will look like (who works according to our values) and what they should be able to do.
• We identified the skills and knowledge they will need to work as a super star support worker and what learning support they will need. We then decided how the learning will be delivered.
• Some of the ideas we thought of were: buddying with existing workers, the staff in the new services to visit existing services, complete an exploration trivia about the organisation, attend classroom training and complete e-learning courses.

This will be part of their induction planned over a six month period.