Designing a Self Service System For Training

In my current job we have been using the HRIS system called HR Pro for quite a long time. We recently upgraded to the most current version and also decided to take on the self service option. Today our team had a meeting on how to put training requests onto self service. It was an interesting brainstorming session but one that probably raised more questions than answers. What was clear to me is that while a system may give you efficiency, it will not necessarily make you effective. As far as L&D is concerned, at least from my perspective, it is the job of the practitioners to work in a way that generates effectiveness, the systems only provide you with a resource to be more effective, they won't make you more effective. Just my thoughts.