Creating a Team Learning Strategy

One of our services called CDW Brent is launching a new service called Travel Support. The purpose of the service is to provide support for people with Mental Health illness to move about using public transport. The people employed in this service will be called Travel Buddies and they will be people with lived experience of Mental Health illness. To provide training for the Travel Buddies they have been set up to do our mandatory e-learning courses and booked on mandatory courses that are not currently run through e-learning.

But I am also interested in seeing whether they need any development which will support them to do their jobs up to the required standard. To tackle this I have sent an email to the service's project manager. Here is what I sent to her:

I’m trying to put together a development plan for the Travel Buddies. I have read the Job Description. I need some more information from you. Please can you send me information on the skills and knowledge the Travel Buddies need to be able to do the job up to the required standard.

I am  expecting her reply.