Anyway I thought about ways we could use our intranet and KPI dashboard to support learning delivery and these steps came to mind.
- Step 1 - Create a community of practice on the intranets forum around a specific learning topic. For example we use a support tool called Recovery Star fior all our Mental health customers. It is mandatory that all support workers supporting our mental health workers be able to use this tool so we run a one day training course to give them the required skills and knowledge. I can set up a topic titled Recovery Star as a forum topic. This will serve as a community of practice for people who attend the training where they can discuss various issues relating to Recovery Star only. It may also be used to communicate prequisite resources and assignments necessary to attend the training.
- Step 2 - Design an E-Learning course which focuses on helping learners understand what the recovery star is and how to use it.
- Step 3 - Run a team based training session at each teams location so that it is contextual to the work they do.
- Step 4 - Collect feedback after the training course using a simple one page feedback form.
- Step 5 - Check their Recovery Star report 6 weeks after the training course on the KPI dashboard reporting system. This is used to record outcomes from recovery star meetings that employees have with mental health customers that they support. The information they report will highlight how well they are using the rwecovery star tool.
- Step 6 - Based on the reports on the KPI dashboard have a conversation with the employees and their managers. For example if their reports are really good and useful showing good use of the recovery star, speak to them to know what has given them the ability to use the tool in such a competent way. If their reporting is not good then speak to them to understand what challenges they have and what support they might need to improve their reporting.
- Step 7 - Compile report based on step 6 and 7 which will be an evaluation report for management to show how effective the training has been.